ONLINE STORE REGULATIONS
Introduction The online store available at https://madovan.us/ is operated by KAMPVAN LLC.
Seller’s contact details:
- Phone: 1 (970) 973 – 7025
- Email address: [email protected]
§1. Definitions
1. Online store – online store available at https://madovan.us/.
2. Seller – KAMPVAN LLC – 27 Spring Ridge Ct. Glenwood Springs Co. 81601. 3. Customer – a natural person, a legal person or an organizatonal unit without legal personality, which is granted legal capacity by law, concluding an agreement with the Seller.
3. Consumer – a natural person concluding a legal transaction with the Seller that is not directly related to his or her business or professional activity.
4. Service – electronic services provided by the Seller via the Online Store.
5. Sales contract – a distance contract concluded between the Customer and the Seller via the Online Store, the subject of which is the purchase of the Product.
6. Product – a product that the Customer purchases via the Online Store.
7. Order – the Customer’s declaration of will submitted to the Seller and aimed directly at concluding a Product Sales Agreement with the Seller.
8. Order form – a form available in the Online Store enabling placing an order to purchase the Product.
9. Customer account – a set of resources in the Seller’s IT system, which collects information about the Customer, including address information and order history.
10. Registration form – a form available in the Online Store enabling the creation of a Customer Account.
11. Newsletter – a service enabling subscribing and receiving free information about the Seller’s Products and promotions electronically.
12. Working day – one day from Monday to Friday, excluding public holidays.
§2. General provisions
1. The Seller undertakes to provide services to the Customer within the scope and under the conditions specified in the Regulations.
2. The Customer undertakes to use the Online Store in accordance with applicable law and the principles of social coexistence.
3. The Customer using the Seller’s Services is obliged to comply with these Regulations.
4. The Customer consents to the Seller collecting, storing and processing personal data for the purpose of implementing the contract. Detailed conditions for the collection, processing and protection of personal data by the Seller are set out in the “Privacy Policy” of the Online Store.
5. Information regarding the Product available on the Online Store website constitutes an invitation to conclude a contract.
6. All prices given on the Online Store website are gross prices.
7. The Seller reserves the right to change the prices of Products available in the Online Store, introduce new Products as well as conduct and cancel promotional campaigns or make changes to ongoing promotions. In the case of promotional campaigns involving a temporary reduction in the price of the Product, the Seller on the Product page indicates, next to the promotional price, the previous lowest price of the product that was valid in the period of 30 days before the introduction of the promotion. The scale of the discount will be determined in relation to the lowest indicated price.
8. The Customer is prohibited from providing illegal or offensive content. The Customer is obliged to use the Seller’s websites in a way that does not interfere with their functioning, in particular by not using specific software (including malware) or devices.
9. Particular risks related to the use of electronic services include the possibility of unauthorized persons gaining access to data transmitted over the network or stored on computers connected to the network and interfering with this data, which may result in, in particular, their loss, unauthorized change or disabling. using the services offered via the Online Store.
§3. Services and general terms of service
1. The Seller uses the Online Store to provide services electronically by:
2. providing content about the offer and Products on the Online Store website,
3. enabling completion of the order form in order to conclude a sales contract,
4. enabling registration to create a Customer Account and maintaining the Customer Account Online Store,
5. sending customers information about promotions and Products in the form of a “Newsletter”.
6. The services specified in point 1 are provided free of charge.
7. The contract for the provision of electronic services in the form of enabling the completion of the order form is concluded with the Customer for a specified period of time when he begins to fill out the form and is terminated when he withdraws from completing the form or when he sends the completed form to the Seller.
8. The contract for the provision of electronic services in the form of enabling registration and maintenance of a Customer Account is concluded with the Customer for an indefinite period at the time of registration in the Online Store.
9. Creating a Customer Account (“registration”) takes place using the functionality available on the Online Store website – Registration Form. Having a Customer Account is not required to place an order for Products available in the Online Store.
10. The contract for the electronic provision of the “Newsletter” service is concluded for an indefinite period of time when the Customer signs up for the “Newsletter” service using the functionality available on the Online Store website and terminates when the Customer terminates the contract in accordance with the principles set out in the Regulations or after unsubscribing from the subscription list using the hyperlink (link) contained in the Newsletter.
11. Technical requirements necessary to use the services provided by the Seller:
12. device with access to the Internet,
13. Internet browser that supports Cookies,
14. access to e-mail.
15. The Customer pays fees related to access to the Internet and data transmission in accordance with the tariff of his Internet service provider.
§4. Sales agreement
1. The Seller enables placing orders for Products available in the Online Store using the Order Form available in the Online Store 24 hours a day, 7 days a week.
2. In order to place an order via the Order Form available on the website, the Customer selects the Product available in the Online Store, specifying the quantity he intends to purchase and indicating the features of the ordered Product. After selecting the Product (adding the Product to the “basket” via the functionality available in the Online Store), the Customer completes the Order Form, specifying the data necessary for the Seller to complete the order, and then confirms placing the order using the “Order and pay” button.
3. After receiving the order, the Seller sends the Customer a declaration of acceptance of the order electronically to the e-mail address provided when placing the order. Then, after verifying the possibility of fulfilling the order, the Seller sends the Customer a message confirming the order. When the Customer receives a message confirming the order, a sales contract is concluded.
4. The order confirmation message contains the agreed terms of the sales contract, in particular the quantity and type of the Product ordered, the total price to be paid along with delivery costs and the amount of discounts granted (if applicable).
§5. Order processing time and delivery
1. The Seller processes orders in the order in which they are received (taking into account §6 point 3 of these Regulations).
2. The order processing time includes preparation, completion, packing and delivery of the Product by the Seller. The average order processing time for Products available in the Seller’s warehouse is up to two business days.
3. Orders placed on a business day after 2:00 p.m. and on non-working days are treated as placed on the next business day.
4. If part of an order consisting of several Products is currently unavailable, the Customer is informed about this by phone or e-mail and decides how to complete the order (partial execution, extension of waiting time, cancellation of the entire order or selection replacement product).
5. In the case of orders consisting of several Products with different availability and to be delivered in one shipment, the order completion date will depend on the date of completion of the last Product covered by the order by the Seller, unless otherwise agreed with the Customer.
6. The order processing time should include the delivery time of the Product to the Customer by the carrier in accordance with the delivery method chosen by the Customer. Information about delivery methods and costs is available on the Online Store website and is indicated to the Customer when placing the order.
7. Orders are released for delivery only on business days.
8. After receiving the shipment, the Customer should carefully check the condition of the packaging and its contents. If any damage or other irregularities are found, the courier should prepare a damage report and notify the Seller.
9. If the shipment is refused or cannot be delivered for reasons attributable to the Customer, the Seller has the right to charge the Customer with the costs incurred in connection with such a situation (e.g. costs of returning the shipment to the Seller or re-shipping it to the Customer).
10. If the Seller covers the Customer for damage caused during the transportation of the Product, the Customer’s claims against the carrier, to the extent to which they were covered by the Seller, are transferred to the Seller. The transfer of claims to the Seller does not require the conclusion of a separate assignment agreement.
§6. Payment methods
1. The Seller allows you to make payments for the ordered Products:
2. in the form of prepayment via the STRIPE electronic payment system and PayPal
3. in the form of prepayment by ordinary transfer to the Seller’s bank account;
4. When choosing prepayment, the customer is obliged to make the payment within five days from the conclusion of the contract. In the event of failure to pay within the specified period, the order may be canceled and the Seller is entitled to withdraw from the contract.
5. The Seller proceeds to process the order after receiving information from the electronic payment operator about the correct authorization of the transaction or after the funds have been credited to the bank account in the case of payment by ordinary transfer. In the case of cash on delivery, the Seller will process the order after it is confirmed.
6. Proof of purchase is delivered to the Customer along with the Product or electronically to the e-mail address provided by the Customer when placing the order. By placing an order for a Product offered via the Online Store, the Customer agrees to receive invoices electronically without the issuer’s signature.
7. If there is a need to refund funds for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account assigned to the Customer’s payment card.
§7. Liability for the compliance of the Product with the contract
1. The Seller is liable for the lack of compliance of the Product with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer . The lack of conformity of the Product with the contract, which became apparent within two years from the date of delivery of the Product, is presumed to have existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with the contract. .
2. Reports of non-compliance of the Product with the contract should be sent electronically to [email protected] or in writing to the address of the Seller’s registered office.
3. If the Product is inconsistent with the contract, the consumer may request its repair or replacement. The Seller may make an exchange when the consumer requests repair or the Seller may make a repair when the consumer requests replacement, if bringing the Product into compliance with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Product into compliance with the contract.
4. If the Product is inconsistent with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:
5. The Seller refused to bring the Product into compliance with the contract;
6. The Seller did not bring the Product into compliance with the contract;
7. the lack of compliance of the Product with the contract continues, even though the Seller has tried to bring the Product into compliance with the contract;
8. the lack of compliance of the Product with the contract is so important that it justifies a price reduction or withdrawal from the contract without first taking advantage of the option of repairing or replacing it;
9. it is clear from the Seller’s statement or circumstances that he will not bring the Product into compliance with the contract within a reasonable time or without undue inconvenience to the consumer.
10. The Customer may not withdraw from the contract if the lack of compliance of the Product with the contract is immaterial.
11. The Seller returns to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer’s declaration of the price reduction.
12. In the event of withdrawal from the contract, the consumer immediately returns the Product to the Seller at his expense. The Seller returns the price to the consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return. The seller refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.
13. If necessary for evaluation of physical defects, the Product should be delivered to the following address: KAMPVAN LLC – 27 Spring Ridge Ct. Glenwood Springs Co. 81601.
14. The Seller responds to the Customer’s notification within 14 calendar days from the date of its receipt. Failure to consider the application within the specified deadline is tantamount to its acceptance.
15. The Seller covers the costs of collection, delivery, removal of defects or replacement of the Product with a new one.
§8. Rules for posting opinions and product ratings
1. The customer has the opportunity to post an opinion and rate the purchased Product.
2. In order to ensure the reliability and credibility of opinions on the Online Store website, the possibility of posting opinions and ratings is possible only after a confirmed purchase or for Customers who have an active Customer Account in the Online Store.
3. The customer creates an opinion and evaluates it using the form available on the Product tab in the Online Store.
4. The opinion and rating posted by the Customer must be related to the Product and present the Customer’s personal, subjective feelings related to it. The opinion or rating is not intended to express comments addressed to the Seller regarding the services provided by him, but only to subjectively reflect the impression of the purchased Product.
5. Opinions and ratings are collected and processed by the Seller, in particular for the following purposes: improving the attractiveness of the offer; collecting information about the Products and the Customer’s experiences in this regard; improving the range of Products and services offered and enabling other Customers to read opinions and ratings.
6. By adding an opinion and rating for the Product, the Customer agrees to the publication of the opinion with only the name or nickname indicated when adding the opinion and rating.
7. The Seller reserves the right to freely publish opinions on the online store website, including the right to refrain from publishing or remove already published opinions and ratings if their credibility is questionable.
8. The customer posts an opinion solely at his own risk, confirming at the same time that he is its sole author, and therefore Mr
§9. Seller’s liability
1. The Seller is not responsible for entering incorrect data by the Customer (in particular by providing incorrect data in the forms available on the website) or for the Customer’s actions in a way that hinders or prevents the provision and implementation of services by the Seller.
2. The Seller is not responsible for the consequences of using the Online Store by the Customer in a manner inconsistent with the provisions of the Regulations, applicable legal provisions and applicable principles of social coexistence or customs.
3. The Seller reserves the right to suspend or terminate the provision of individual functionalities of the Online Store due to the need for maintenance, review or expansion of the technical database or software. Suspension or termination of individual functionalities of the Online Store may not violate the Customer’s rights.
§10. Intellectual property
1. All content posted in the Online Store (including graphics, texts, page layout and logos) and not originating from the Customer or other suppliers is protected by copyright and is the exclusive property of the Seller. Using this content without the written consent of the Seller results in civil and criminal liability.
2. The Customer is obliged to use all content posted in the Online Store only for his or her own personal use. The use of the content in any other scope is permitted only if expressly indicated by the Seller.
3. The use of the Online Store, including the use of text, graphic materials, photos, applications, databases or other content, does not mean that the Customer has acquired any rights in relation to the indicated content, and in particular does not mean acquiring economic copyrights or related rights. or license.
4. It is prohibited to undertake the following activities without the express consent of the Seller:
A. copying, modifying and transmitting electronically or otherwise the Online Store or its parts, as well as individual content made available via it,
B. distributing the content published in the Online Store in any way,
C. downloading the content of databases and reusing it in whole or in part.
